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FAQ

Frequently asked questions

Critical Illness Plans

Critical Illness Insurance is a policy that pays out a lump sum amount upto the sum insured upon diagnosis of a critical illness covered under the policy.

Critical Illness Insurance provides you and your family, the additional financial security on diagnosis of a critical illness. The policy provides a lump sum amount which could be used for: Costs of the care and treatment, recuperation aids, debts pay-off, any lost income due to a decreasing ability to earn and for a change in lifestyle.

You can purchase the policy for yourself and include your spouse, children, and your parents.

Yes, you can cover non-earning spouse, children and parents.

We offer you an option of buying our health policy for 1 year or 2 year’s or 3 year’s term. You can renew your policy at the end of policy term.

A long term discount of 7.5% on premium is applicable on a policy terms of 2 years and 10% on premium is applicable on a policy terms of 3 years.

We offer lifetime renewability for this health plan, subject to payment of premium and fulfilment of other policy conditions.

Yes, you can request for enhancement of Sum insured at the time of renewal. However, the enhancement is subject to underwriting decision.

There is no cashless facility under this cover as we make lump sum payment up to the sum insured. The received amount can be used by you for any hospitalization/ other expenses.

On first diagnosis of the covered critical illness, we will provide a lump sum amount of sum insured. There is no death benefit provided.

Being diagnosed with a Critical Illness such as Cardiovascular problems, Cancer, or others can be a cause of serious concern. These ailments have grave implications and can even be life threatening. Not only do they affect a person mentally and physically, they also have major financial implications and can wipe out your life savings. Having a Critical Illness Insurance Policy at this stage can prove to be important. This policy can be taken as a standalone or as an Add-On Cover for your Health Insurance Policy.

Critical Illness Cover can either be obtained as a standalone Insurance Policy or an Add-On Cover to your existing Health Insurance Plan. You can select from either of the above options depending upon your requirements. Also, some health plans come with an in-built Critical Illness Cover up to a certain percentage of the total sum insured. The eligibility age for getting a Critical Illness Policy is varying between 5 years to 70 years. Lastly, your premiums for a Critical Illness Insurance are exempt from Income Tax under section 80D of the Income Tax Act.

Family Health Plan

Family plan is one single policy that covers all the members of a particular family. It takes care of the family members hospitalization expenses. The policy has one single sum insured, and one single premium is paid for the policy. The advantage of having a family floater policy is that all members of the family are covered and there is no need to buy individual policies for each member of the family and there is no need to pay different amount of premiums for different policies. Family Floater plans takes care of all the medical expenses during sudden illness, surgeries and accidents.

A policy holder can claim any number of claims under a policy, within a year. But the claim amount cannot exceed the maximum amount for which the policy has been insured.

If the policy is insured for a sum of Rs 1,00,000 from January to December and if you file a claim for Rs 50,000 in the month of June, and after the claim is settled, the policy coverage will be reduced to Rs 50,000 for a period from June to December. This means that whatever claim you have received, that amount will be deducted from the sum insured for the remaining period of the policy.

Yes, you can cancel a policy after you buy it. A free look period of 15days is provided to you after buying a policy to understand the terms and condition. In case there is any objectionable clause you can cancel the policy and get a refund. Stamp duty, expenses on medical check-up and proportionate risk premium (the number of days that the insurance company was at a risk of bearing your health expenses) would be calculated while the premium amount is refunded. Refer the policy termination or policy cancellation section in your policy wording to know the amount that would be refunded.

Note: For the refund to happen there should be no Claim during the policy period.

To avail a cashless settlement of your claim, you should be admitted in a network hospital. A company has a list of such hospitals and you need to find out whether the hospital in the company’s network is your preferred choice of hospital and/or located in your area.

The claim settlement process is the true test of your health plan. You should ask about the company’s claim settlement process to assess whether the process is simple or ambiguous. Moreover, take special care to notice whether the company settles the claims through cashless facility or by reimbursement. A cashless facility is your best bet to avoid any financial burden of medical bills.

You can get a policy of 1, 2, or 3 years with a lifelong renewal option

Cover up to 6 people under one family health insurance plan. You can cover yourself, your spouse, and up to 4 dependent children.

You can cover pre and post hospitalization expenses, medicines, ambulance charges, and day-care treatment costs for the entire family with just one single insurance plan.

Any number of claims is allowed during the policy period. However, the sum insured is the maximum limit under the policy.

A health card is a card that comes along with the Health Policy. It is similar to an Identity card. This card would entitle you to avail cashless hospitalization facility at any of our network hospitals. A health card mentions the contact details and the contact numbers of the TPA. In case of a medical emergency, you can call on these numbers for queries, clarifications and for seeking any kind of assistance. Moreover, you need to display your health card at the time of admission into the hospital.

Health Insurance

Anyone of age between 3 months to 65 years can be covered under the policy.

Pre-acceptance Health check is not mandatory for people who are less than 55 years old and without any history of illness. Insured’s with following condition, acceptance of proposal is subject to a satisfactory medical examination as per Health insurance company’s requirements: Insured with adverse medical history as declared in Proposal Form or, Insured aged above 55 years & irrespective of SI. The cost of Pre-acceptance medical tests has to be borne by the proposer. However, if the proposal is accepted by Us, we will reimburse 50% of the cost incurred towards the medical tests so undertaken at our advice.

Yes, the policy is available for up to 3 years.

Yes, there is a discount of 5% for 2-year term and 7.5% for three-year term.

Typically, the insured can make a claim if her/his hospitalization is for over 24 hours. However, for certain treatments, such as dialysis, chemotherapy, eye surgery, Fractures etc., the stay could be less than 24 hours.

If the insurance limit i.e. the sum insured is exhausted in a particular year due to large medical expenses, the insurer is not liable to bear/reimburse the insured for any further expenses within the said policy period.

A Third Party Administrator (commonly referred to as TPA) is an IRDA (Insurance Regulatory and Development Authority) approved specialized health care service provider.

Insured / Patient approaches the hospital which is in the network of TPA with the ID card issued. This can be enquired

  • By accessing website of the TPA
  • OR by calling the Concerned TPA call center.

Hospital authority fills & Fax the TPA’s Cashless request form i.e. Authorization Letter (A/L) along with Xerox of the TPA. ID card at the TPA fax & they should confirm it by calling at the TPA.

At TPA dept. the details of A/L are verified with respect to

  • Policy coverage, its terms & conditions.
  • Medical details.
  • Hospital details.

After verification of all the complete documents required, an Authorization Letter is issued by sending the fax from the TPA to the hospital authority sanctioning a calculated amount.

If the provided medical details from hospital are incomplete, then hospital authority is asked to fulfill it and then an A\L is issued from TPA.

On discharge from the hospital, insured signs all bills to authenticate the amount and also pays non-medical expenses to the hospital.

After the treatment the patient is discharged. Hospital sends the Mediclaim file (i.e. with discharge card, hospital bills, investigation reports & other relevant papers in originals) to the TPA to settle the Mediclaim directly with the Hospital.

No, a part of the bill will have to be borne by the insured if it consists of the inadmissible/non-payable items & amounts that are listed by the insurer.

The liability for paying the hospital will be on the Insured. However, the insurance company will reimburse the admissible amount.

We will not be liable to pay for any claim arising out of an Injury/ Accident/ Condition that occurred during the Grace Period.

Any number of claims is allowed during the policy period. However, the sum insured is the maximum limit under the policy.

Personal Accident Plant

This Policy is designed to cover Loss of Life, Disabilities, and Income due to an Accident. Accidental Death cover is a compulsory cover; Permanent Total Disablement, Permanent Partial Disablement and Temporary Total Disablement are Optional covers available to the proposer.

The minimum age for taking this policy is 18 years and maximum is 70 years. There is Lifelong Renewability under the Policy in the absence of a claim.

This policy covers only Accidental Death and hence death due to any other reason other than accident will not be covered under this policy.

Accident means any sudden, unintended and fortuitous external and visible event, which might cause bodily injury or which leads to a physical disability or death.

Occupation nature, income level and age are the main factors which play a vital role in determining the sum insured. The sum insured offered is generally the certain times of the annual income.

Anyone in the age group of 18- 70 years can buy this policy.

There is No maximum exit age for this policy.

There is a no waiting period under this policy.

This Policy applies to accidental events occurring anywhere in the world.

Proof of income is required only in case of Accidental Death sum insured exceeding Rs. 25, 00,000/-.

For Accidental Death Sum Insured of above 25 Lakhs, copy of self-signed latest income proof (Latest 3 salary slips/Form 16 / IT return) to be provided along with the completed Proposal Form.

There is NO income tax benefit available against premium paid for Personal Accident insurance.

The following type of accidents are generally not covered from intentional self-injury, suicide or attempted suicide Whilst under the influence of intoxicating liquor or drugs Whilst engaging in sporting activities (aviation or ballooning for example) Directly or indirectly caused by venereal disease or insanity Childbirth or pregnancy related War, invasion, act of foreign enemy, hostilities, civil war and many more The above list is not exhaustive. Please refer to the policy wordings for complete list of Exclusions.

Senior Citizen Health Plans

Most of the people suffer from one or other disease before a policy is bought. So pre-existing condition is broadly defined as a condition or a disease which existed before the health insurance policy is bought. It is important because most health insurance providers do not cover pre-existing conditions, for a period of 4 years from purchase of the first policy.

There is a grace period of 15 days available to pay the premium from the date of expiry of the policy. However, coverage would not be available for the period for which no premium is received by the insurance company. The policy will become nonexistent if the premium is not paid within the specified grace period.

When you opt for a new policy, there will be a waiting period of 30 days from the date of inception of the policy. Any type of hospitalization whether planned or emergency will not be covered by the insurance provider during the span of this waiting period. However, this is not applicable to any emergency hospitalization occurring due to an accident. This waiting period will not be applicable for subsequent policies under renewal.

A policy holder can claim any number of claims under a policy, within a year. But the claim amount cannot exceed the maximum amount for which the policy has been insured.

The following details are to be provided to the Company at the time of intimation of Claim:

Policy Number

Name of the Policyholder

Name of the Insured Person in whose relation the Claim is being lodged

Nature of Illness / Injury

Name and address of the attending Medical Practitioner and Hospital

Date of Admission

Any other information as requested by Us

In planned hospitalization the treatment is planned well in advance. The intimation of such hospitalization and authorization from us has to be taken minimum 3 days prior to the date of hospitalization. E.g. Cataract, Pace Maker Implantation, Total Knee Replacement etc.

You may submit the Claim Form along with the documents for reimbursement of the claim to the nearest branch or head office at your own expense not later than 15 days from the date of discharge from the Hospital.

List of necessary claim documents to be submitted for reimbursement are as following:

Claim form duly signed

Copy of photo ID of patient

Hospital Discharge summary

Operation Theatre notes

Hospital Main Bill

Hospital Break up bill

Investigation reports

Original investigation reports, X Ray, MRI, CT films, HPE, ECG

Doctors reference slip for investigation

Pharmacy Bills

MLC/ FIR report, Post Mortem Report if applicable and conducted

We shall settle claims, including its rejection, within 5 (five) working days of the receipt of the last ‘necessary’ document but not later than 30 days.

If the Insured Person has completed 18 years of Age, the Insured Person may avail a comprehensive health check-up with Our Network Provider as per the eligibility details mentioned in the plan opted. Health Check Ups will be and arranged by Us and conducted at Our Network Providers.

You will, in any event, be required to settle all non-admissible expenses, co-payment and / or deductibles (if applicable), directly with the Hospital.

You must notify Us either at the call center or in writing, in the event of planned or emergency hospitalization.

Top-up Health Plans

It is not mandatory to have an existing regular or group Mediclaim to buy a top up or a super top up plan.

No, if you have a health insurance policy let’s say with ICICI Lombard, you may buy a top up or super top up plan with United India Insurance.

The deductible limit makes these plans cheaper when compared to regular plans. Higher the deductible (threshold limit), lower the premiums of top up plans. Generally, Top up plans are cheaper than super top up plans.

Yes, Top-up policies come as individual and floater plans.

If you have accumulated no claim bonus (for claim free years), top up / super top up plans will pay the claim amounts over and above the regular plan’s sum assured + No claim bonus amount.

Another important point is that most of the Top-up / Super Top plans work on reimbursement basis. They will pay the claim amount after the insurer gets the details of all the medical bills, to assess whether the policyholder has paid the deductible limit by himself or through any existing health insurance policy.

Yes, some companies do offer top up plans for senior citizens. Example: United India Super Top up Plan.

Yes, the premiums paid on top up or super top up plans are eligible for Income Tax deductions under Section 80 D.

It is advisable to go through the policy wordings of any health insurance plan. Understand the important points like the duration for pre-existing diseases, scope of cover, if day-care procedures are covered, cover for pre & post-hospitalization expenses etc.

Child Plans

A life insurance policy is a contract between the policyholder and the insurer, wherein the latter promises to pay a designated lump-sum of money to the family of the policyholder upon his/her demise during the policy period. The policyholder pays a regular amount of money, called ‘premium’ to avail this benefit.

The primary objective behind designing child insurance plans is to provide financial security to the child. A child insurance plan gives peace of mind by securing your child’s education and future needs, especially if something unfortunate happens to the insured parent.

Under the plan, the child remains the beneficiary and the parent is the life insured. So, in the event of the unfortunate death of the parent, the future premiums under the plan will be waived off and the child will continue to receive the promised benefits under the plan until maturity.

The right time to buy a child insurance plan is as soon as you’re blessed with a child.

You must realize that delay in buying child education plan may be detrimental to your child’s future. Therefore, you must preferably begin child education planning in the early years of marriage.

However, it is also never too late. So, whenever you realize you need a child insurance plan, you must opt for it immediately. Also, buying children future plans can be tricky. So, consult an expert (and not your friends) who would help you select the most suitable plan.

Child Insurance Plan is an insurance cum investment plan that helps you create a certain lump sum amount for your child’s future. At the end of the policy, this plan pays a lump sum amount which can be used to pay your child’s college fees or marriage expenses.

Not just this, the plan helps you protect your child’s interests in case of an unfortunate event. This is done in 3 ways.

  • In the event of the policyholder’s death anytime during the policy term, the child/nominee receives the lump sum amount (death benefit) as promised at the time of purchasing the policy.
  • The policy does not end here. All future premiums are paid by the insurance company and the maturity benefits, at the end of the policy term, are also paid to the child. This ensures that your child receives the amount that you had planned for.
  • Not just this, this plan also offers a monthly income in addition to the lump sum death benefit. This supports your family to meet their day to day expenses and maintain their lifestyle in your absence.

Endowment Plan

Endowment plan is a combination of insurance and investment options. It offers three benefits to the policyholder under a single plan – savings, insurance and tax benefits. This policy, not only provides protection to the insured but also helps the policyholder save some money on regular basis. The endowment plan promises a Risk free and guaranteed returns on specified date as long as the premiums are paid. It is one of the most disciplined Method of saving money for all your future financial needs.

Every policy is taken for different types of needs; therefore, the conditions for your policy will vary according to the Plan and Term of the policy.

Policy document consist of a. Your Personal Details, b. First Premium Receipt and c. Your Policy Details. Hence it is important that you read the policy document and understand the policy conditions. The details like annual premium for your policy, the premium payment term and the term of the policy, the maturity date of the policy, the maturity value of the policy are mentioned in the policy document’s Your Policy Detail’s page.

The policy features are stated in the policy value provisions. Request you to refer to the policy value provisions depending upon your requirement you may avail the features offered.

Assignment is a means whereby the beneficial interest, rights and title under a policy get transferred from assignor to assignee. Insurance Act, 1938 recognizes only one mode of transfer of ownership of an insurance policy i.e., assignment under Section 38 of the Act.

Assignor is the policy owner who transfers the title of the policy and assignee is the person who derives the title to the policy from the assignor.

To assign the policy you can fill the Assignment form and submit to any of our branches along with the below requirements.

Original Policy contract/document

  • Photograph of the proposes/new policy owner Not required in case of assignment to banks/Financial Institutions for loan.

Note: In case of assignment to banks /Financial Institutions for loan the following documents are required;

Identity Proof

  • Passport
  • PAN card
  • Voter’s Identity card
  • Driving license
  • Letter from any recognized public authority or public servant verifying the identity and residence of the customer


Residence Proof (last 3 months)

  • Telephone bill
  • Bank account statement
  • Electricity bill
  • Ration card
  • Letter from any recognized public authority.


Income Proof (only in case of the total annual premium contribution for all the policies attached to the assignee id is Rs. 1 Lakh or above. Policies where assignee is owner and payee or just payee need to be considered for this calculation).

In case you have not paid the premium within the due date there is still time for you to make the payments without payment of interest on the premium. This period is called the grace period.

The grace period for policies where the premium payment mode is monthly is 15 days from the due date. (For plans issued from September 01, 2010)

The grace period for policies where the premium payment mode is quarterly, half-yearly or yearly is one month but not less than 30 days.

When the policy term is complete, you can avail the maturity benefits.

For Non Pension Policies you can also transfer your maturity proceeds towards the initial premium of a new policy.

For Pension Policies you can also transfer 1/3rd of your vesting benefit amount towards the initial premium of a new policy.

Money-Back Plan

Suppose a person takes a money back plan for 15 years with payouts of 25% of the total sum assured after every five years and rest of the sum assured at the end of the 15th year along with the additional bonus amount. So by the end of the 10th year the individual would have received 50% i.e. 25*2=50% of the total sum assured and on the completion of the policy term, the individual would have received 50% of the total sum assured plus any additional benefit if any announced by the insurance company at the time the policy was bought. The plan can also have higher term periods for ex: 20 or 25 years.

You should buy Life Insurance as soon as possible, and definitely as soon as you start earning. Buy when you are young so that your family’s future is secure and you get insurance at a cheaper cost. In insurance-cum-investment plans, buying early also gives a greater chance for your wealth to grow.

Need analysis is about identifying what’s right for you. This includes retirement, child’s future education costs and insurance for your family. These needs vary for each person, so the need analysis ensures that your policy suits your needs.

Your life cover should change in line with your income and your family responsibilities. If your income and family responsibilities have increased over the years, your life cover should increase too! Your family is counting on you

How should I decide the number of years for which to pay Life Insurance Premium?

Your payment term should depend on the financial goal for what you are saving for. For your child’s education, the policy should mature when your child enters college. For a large goal like retirement, your payment term should be as long as possible, to enable you to maximize your savings to care of your non-working years.

Paying your premiums on time ensures that you enjoy all your policy benefits which would include life cover and the opportunity to create a corpus. Moreover, certain policies reward you for paying your premiums on time in the form of additions to your fund. These are added to your fund every time you pay your premium.

Pension Plan

Pension plans or retirement plans are insurance + investment plans that help an individual create a corpus for their own future, over a period of time (policy term). On maturity (retirement), a third of the accumulated corpus can be withdrawn as a lump sum and the rest in parts in the form of a pension. The regular payout portion is called an annuity. The payout frequency can be monthly / quarterly / half-yearly or annual. In the event of the policyholder’s death anytime during the policy term, the nominee receives the lump sum amount as promised at the time of purchasing the policy.
With a pension plan you can get a regular income post retirement, which is a great way of becoming financially independent.

The different types of pension plans are:

  • Deferred Annuity
  • Immediate Annuity

Calculate the sum you need to ensure a well-planned lifestyle in your golden years. These calculation depends your life expectancy, interest rate, inflation and your current expenses to suggest your retirement number.

A typical pension plan, also known as retirement pension plan, has two phases – accumulation and annuity. During the accumulation phase of the pension plan you pay the premiums for the plan’s tenure. During the annuity phase, your investment fetches returns and you start getting pension.

There is no age to take this step. It is always considered ‘earlier the better’ So, start when you think it’s time.

No, the retirement plans are not taxable. However, any withdrawal made can be taxable.

ULIP Plan

A Unit Linked Fund can be divided into a number of individual parts called units.

Net Asset Value (NAV) is the price of units of a fund and is calculated in rupees.

Fund Value is the total value of your premiums that are invested in various funds of your choice.

It can be calculated by using the formula,

Fund Value = Total Number of units under a policy x Net Asset Value

For example, if you have 1000 units of a fund for which the NAV is `100, the fund value will be `1,00,000.

The benefit you will receive at the end of policy term is called Maturity Benefit. The Maturity Benefit will be equal to the Fund Value at the time of maturity.

Switch is an option to move your money between equity and debt funds. You can use the switch option only if you have opted for the Fixed Portfolio Strategy in your Unit Linked Insurance Policy. It is applicable only on the money that you have already invested in the existing funds. To move your new premiums into a different fund, you can use the premium redirection service.

With Premium Redirection, you can choose to invest your future premiums in a different fund. The premiums which were earlier invested will remain in the same funds as chosen by you.

The choice of receiving your Maturity Benefit as equal annual pay-outs over a period of five years is called Settlement Option.

Redemption means en-cashing the units at the current NAV offered by the company. This is applicable in case of Partial Withdrawals, Switches, Maturity, Surrender, Settlement Option or on payment of Death Benefit.

Regular Premium Policy is a policy in which you choose to pay your premiums throughout the policy term. The frequency of premium payments can be monthly, yearly or half-yearly, as per your convenience.

The date on which your Life Cover begins is the date of commencement of your policy. This will be the date shown in your policy certificate. On the same date, the age of the life assured and term of the policy are calculated.

Term Plan

The premium of a term plan remains the same through the cover period unless there is a clause mentioned in the document. If the policyholder develops life-threatening habits like smoking, drinking or any disability the company may alter the premium.

In case of accidental death of the insured, the sum assured will be paid successfully to the nominee. Additionally, there are various riders such as accidental death benefit, critical illness rider, and permanent disability rider to offer you better protection in your term plan.

If the claim happens within the first two years of purchasing a cover then the company does a thorough investigation. It is easier to settle a normal claim where the premiums are paid regularly and the policy term is for a long period (more than 10 years).

A life insurance policy includes maturity benefits while a term insurance plan includes no such benefits and simply entitles the nominee(s) of the policy holder to the sum assured in the event of the policy holder’s demise during the plan term.

Yes. Term insurance, once in effect, entitles the nominee(s) of the person even if she/he has died outside India.

More than one claim, from different insurers can be entertained, provided that these claims and the detailed nature have been declared at the time of purchasing the policy.

Yes. NRI’s who hold dual citizenship and qualify as citizens of India are eligible for purchasing term insurance in India.

No. Any casualties that occur due to natural calamities or disasters are not covered under the term insurance plans.

Tax benefits under Section 80C are admissible for a term insurance plan to the tune of a maximum of Rs. 1.5 Lac in any given financial year.

Bike Insurance

Two wheeler insurance is an insurance policy required to provide protection to your two wheeler against any damage which might result into a financial loss. In addition to it, any third party liability which has arisen due to the use of your two wheeler is covered under two wheeler insurance. As per the Motor Vehicle Act, it is mandatory to buy a Liability only policy without which one cannot use the vehicle on road.

A comprehensive insurance policy provides protection to your two wheeler due to any impact damage, fire, theft, earthquake etc. In addition to this, it provides cover against any third party liability in term of death, bodily injury and third party property damage.

There two types of insurance policies – comprehensive and third party liability. Comprehensive insurance ensures complete protection to your two wheeler due to any impact damage, fire, theft, earthquake etc. In addition to this, it provides cover against any third party liability in term of death, bodily injury and third party property damage. However, third party liability, which is the mandatory cover protects your vehicle against third party liability against person and property.

Yes, the Motor Vehicle Act states that every motor vehicle plying on the road has to be insured, with a Liability Only policy at the very least.

Zero depreciation is an add-on cover and has to be purchased by paying additional premium. It offers complete coverage to your two wheeler without factoring into depreciation. For instance, if your vehicle is badly damaged, then you don’t need to pay for any depreciation charge and will be eligible for full claim amount subject to terms and conditions of the policy. Applicable for 1 year policy.

Yes, the policy can be cancelled by the customer with 7 days notice to the Insurer and the company will cancel the policy on Short period basis and refund of premium if any, will be made. The refund will be subject to no claim under the policy and retention of minimum premium of Rs.100/-. But cancellation would be made only after ensuring that the vehicle is insured elsewhere at least for Liability Only policy.

Yes, you can still purchase another bike Insurance, if the expiry date (of current policy) is less than 60 days from today. The Another policy will come into effect post the expiry of current policy.

Your motor insurance policy cover remains in force for 12 months from the date of commencement (or as otherwise shown on your policy schedule).

It is hardly a matter of 5 minutes. You fill in your details and we give a list of products that match your needs. You can pay over the internet using credit card, cheque or net banking.

Multiple payment options via Cheque, Credit Card, Debit Card or Net Banking. As per comfort you can make the payments accordingly. We are also bringing in payment services through other means like Cash Cards, Mobile Payment solutions etc. for your convenience.

It sometimes makes sense not to make small claims. Ideally, whenever your car or two wheeler is damaged, get an estimate for the repairs. If the No Claim Bonus you stand to forfeit in the forthcoming year exceeds the estimate, it makes sense not to raise a claim and instead pay for the damage yourself.

No Claim Bonus is valid up to 90 days from the previous policy expiry date. If the policy is not renewed within 90 days, No Claim Bonus will become 0% and no benefit shall be passed on to the renewed policy.

Car Insurance

Car insurance is a type of insurance policy required to provide protection to your vehicle against any damage which might result into a financial loss. In addition to it, any third party liability which has arisen due to use of your vehicle is covered under car insurance. As per the Motor Vehicle Act, it is mandatory to buy a liability only policy without which one cannot use the vehicle on road.

A comprehensive insurance policy provides protection to your vehicle due to any impact damage, fire, theft, earthquake etc. In addition to this, it provides cover against any third party liability in terms of death, bodily injury and third party property damage.

There are two type of car insurance policies – comprehensive and liability only policy.

Yes, the Motor Vehicle Act states that every motor vehicle plying on the road has to be insured with a Liability Only policy at the very least.

Zero depreciation is an add-on cover and has to be purchased by paying additional premium. It offers complete coverage to your vehicle without factoring into depreciation. For instance, if your vehicle is badly damaged, then you don’t need to pay for any depreciation amount and will be eligible for full claim amount subject to terms and conditions of the policy. Any excess or deductible as per the policy document has to be borne by you.

Our motor insurance policy cover remains in force for 12 months from the date of commencement (or as otherwise shown on your policy schedule).

It is hardly a matter of 5 minutes. You fill in your details and we give a list of products that match your needs. You can pay over the internet using credit card, cheque or net banking.

Multiple payment options via Cheque, Credit Card, Debit Card or Net Banking. As per comfort you can make the payments accordingly. We are also bringing in payment services through other means like Cash Cards, Mobile Payment solutions etc. for your convenience.

It sometimes makes sense not to make small claims. Ideally, whenever your car or two wheeler is damaged, get an estimate for the repairs. If the No Claim Bonus you stand to forfeit in the forthcoming year exceeds the estimate, it makes sense not to raise a claim and instead pay for the damage yourself.

An endorsement is a document that incorporates amendments and additions in the existing terms of the policy. It is a written evidence of an agreed change to policy. If the policyholder needs to purchase more coverage, add riders or change the scope of the existing insurance policy, they can approach the insurance company to make the required changes by way of an endorsement.

No paperwork is required to buy your insurance policy online

Instant policy issuance

Multiple payment options via Credit Card, Debit Card or Net Banking

Highest levels of security.

Roadside assistance are services that assist insured when vehicle has suffered a mechanical failure due to accident / breakdown.

Commercial Vehicle Insurance

Comprehensive insurance policy provides protection to your vehicle due to any impact damage, fire, theft, earthquake etc. In addition to this, it provides cover against any third party liability in terms of death, bodily injury and third party property damage.

There are two type of insurance policies – comprehensive and liability only policy.

Yes, the Motor Vehicle Act states that every motor vehicle plying on the road has to be insured, with a Liability Only policy at the very least.

We understand your needs and get the best insurance products on to our site for you to review, choose and get covered. Buying an insurance policy for car and two wheelers online is easy, secure and fast. What’s more? You also make savings on your car and two wheeler insurance when you buy online. Some other benefits are:

Get up to 40% discount when you buy your insurance policy online.

No paperwork is required to buy your insurance policy online.

Multiple payment options via Credit Card, Debit Card or Net Banking.

Highest levels of security.

Your motor insurance policy cover remains in force for 12 months from the date of commencement (or as otherwise shown on your policy schedule).

It is hardly a matter of 5 minutes. You fill in your details and we give a list of products that match your needs. You can pay over the internet using credit card, cheque or net banking.

Multiple payment options via Cheque, Credit Card, Debit Card or Net Banking. As per comfort you can make the payments accordingly. We are also bringing in payment services through other means like Cash Cards, Mobile Payment solutions etc. for your convenience.

Liability follows the vehicle. So, the insurance on the vehicle will apply even in the case of it being driven by some other person with your permission and with a valid driving license.

It is mandatory for every motor vehicle owner to get a third party insurance cover. It covers the vehicle owners against third party Risks as per Section 146 of Motor Vehicles Act 1988. The scope of cover of the third party insurance is to pay compensation for death due to bodily injuries to third parties and also damage caused to the property of the third party excluding damage of your vehicle.

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Yes, it is!

If you have accumulated NCB, at the time of renewing your existing 4 wheeler insurance policy, you can transfer the NCB within 90 days of your renewal due date. If you wish to change your insurance provider at the time of renewing your car policy, you can enjoy your NCB discount by getting it transferred as well.

Roadside assistance are services that assist insured when vehicle has suffered a mechanical failure due to accident / breakdown.

Third-Party Insurance

As per the Motor Vehicle Act, every motor vehicle plying on the road has to be insured with a Liability Only policy at the very least.

It covers any third party liability arisen out of the use of your vehicle and it can cover death or injury or property damage.

No, you cannot cancel your existing third party policy.

Third party claims are processed on the basis of the summon received by the court.

The policy duration is 12 months.

It is hardly a matter of 5 minutes. You fill in your details and we give a list of products that match your needs. You can pay over the internet using credit card, cheque or net banking.

Multiple payment options via Cheque, Credit Card, Debit Card or Net Banking. As per comfort you can make the payments accordingly. We are also bringing in payment services through other means like Cash Cards, Mobile Payment solutions etc. for your convenience.

It is mandatory for every motor vehicle owner to get a third party insurance cover. It covers the vehicle owners against third party Risks as per Section 146 of Motor Vehicles Act 1988. The scope of cover of the third party insurance is to pay compensation for death due to bodily injuries to third parties and also damage caused to the property of the third party excluding damage of your vehicle.

Yes, you can get a duplicate insurance policy copy at a nominal charge.

Home Insurance

While a Home owner can opt to cover both Building and Content, a tenant can only opt to cover his home belongings.

You can cover your home structure in case it is rented out to a tenant. Also, if the house has contents that belong to you, then home insurance for content can also be opted for.

When a fire or flood occurs, your home belongings are as much at risk as the Home structure. Insure them to protect your self against losses caused by fire, natural catastrophes like earthquake and flood, riots and much more.

Individual Owner occupants/ Tenant can purchase this policy. Policy can be purchased by a tenant for Contents only up to 5 yrs.

The Company shall not be bound by any assignment of this Insurance without prior consent.

Well, it really depends on how the damage was caused, as per the findings of our assessors. Documents required may include a fire brigade report along with the claim form duly filled and signed. As is obvious, in case of a theft, an FIR would need to be lodged and provided to us. In any situation, the claim form is a mandatory document to process the claim under the terms of the Home Insurance Policy.

Great question! Since we’ve discussed the basis for calculating sum insured in the a previous section, let’s see how it works in practice. The Sum Insured (SI) for the structure can opted for on the following basis:

Flats/Apartments – Agreed Value basis or Reinstatement basis or Indemnity basis

Individual Buildings/Bungalows – Reinstatement basis or Indemnity basis

SI for Content can be opted for on New for Old or Indemnity basis.

The contents are covered on market value i.e. the cost of buying a similar new item after deducting appropriate depreciation on the basis of the age of the item. This includes household appliances, furniture, jewellery, personal effects and miscellaneous items.

Installing fire-extinguishing apparatus does not lower the premium in case of home insurance. Fire Extinguishing Allowance [FEA] is applicable for the entire building, which the society can take.

Travel Insurance

Travel Insurance is a type of Insurance which ensures that when you’re on away from home, whether on a soul-searching solo trip or a business trip, you’re not bothered by the financial losses due to common travel inconveniences.

Travel Insurance covers various aspects of your travels such as trip cancellation, trip interruption, trip delay, lost or delayed baggage, medical coverage, medical evacuation, loss of passport, personal liability, emergency cash advance and more.

Anyone! All Indian citizens can be covered by our travel insurance.

Our Travel Plans provide coverage for travel trips as short as 1- 4 days.

It is easy! Just File a claim on your insurers website and fill the claim form.

Yes, we offer cashless facility for hospitalization duration of your travel.

Yes, it is mandatory to buy travel insurance before you apply for Schengen Visa. We have a plan specifically for your travels in Europe.

Yes. If you are opting for a 1 lakh USD cover only. Plan with Sum Insured of 100000 USD can be offered post submission of test reports of medical done by the applicant. The following Medical tests will have to be undertaken by the applicant and reports submitted. CBC, ESR, URA, MER, FBS/HbA1C, S Cholesterol, ECG, SGPT, S Creatinine. Abbreviation of test is provided here: CBC – Complete Blood Count, ESR – Erythrocyte Sedimentation Rate, MER – Medical Examination Report, FBS – Fasting Blood Sugar, HbA1C – Glycosylated Hemoglobin Test, S Cholesterol – Serum Cholesterol, ECG – Electrocardiogram, SGPT – Serum Glutamic Pyruvate Transaminase, S Creatinine – Serum Creatinine, URA – Urine Routine Analysis.

The premium payable shall be based on your age, country of visit and number of days of travel. The applicable premium shall be remitted as a single payment. Please refer to the ‘Plans & Premium’ section for the complete premium grid.

Cover commences from the time the insured person boards the conveyance to leave for onward overseas journey or the Contracted Departure Date as per the policy whichever is later, subject to receipt of premium by us.At the time of taking the policy, customer should be in India.

You would get the policy terms and conditions together with a certificate detailing the insurance coverage details. This will be emailed to you, as soon as you purchase the policy. Soft copy of the policy document is sufficient for you to make a claim.